Once you enter your email to get a copy of your QuickBooks reports, you'll be able to receive the financial report you've sent to your email address you've entered. What we can do first is to double-check the email address you used. Then, resend the report. Here's how:
Go to Reports on the left panel.
Select the report you want to email.
Click the View drop-down arrow.
Select Email.
Make sure to enter the correct email address. Then, Send.
If the same thing happens, I suggest logging into your QBSE account via an incognito window when sending reports. This doesn't use the existing cache files, which makes it a good place to determine if there's an issue with the browser. Here are the keyboard shortcuts:
Safari: Command + Shift + N
Google Chrome: CTRL + Shift + N
Mozilla Firefox or Microsoft Edge: CTRL + Shift + P
If it works, let's clear the cache of your main browser. This helps the program to work efficiently. Also, you can use other compatible browsers. Check this article for more details: System Requirements For QBO.