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M
Maria-Andreassi
May 30, 2026
Question

Should a British Virgin Islands company select United States or United States Outlying Islands in QuickBooks Online, and are there any invoice or tax implications?

  • May 30, 2026
  • 5 replies
  • 65 views

We are setting up QuickBooks Online for a yacht charter company incorporated in the British Virgin Islands. When editing the Company Address, BVI is not available as a country option. The only available options are United States and United States Outlying Islands. Since the Company Address appears on customer invoices, we would like to know which option is recommended for a BVI company and whether choosing one over the other has any impact on invoicing, tax settings, reporting, or other QuickBooks features. If anyone has experience with a BVI-based company in QuickBooks Online, your guidance would be greatly appreciated.

5 replies

Bryan_M
Bryan_MQuickBooks Team
QuickBooks Team
May 30, 2026

QuickBooks Online (QBO) regional availability for addresses is tied to the specific country edition selected when the company signed up. Since you are subscribed to a US version, the country list in Settings is US-centric, which is why the British Virgin Islands (BVI) will not appear.

 

The BVI is a British Overseas Territory, not a US domain, so neither "United States" nor "United States Outlying Islands" is technically accurate for your company address.

 

In terms of tax processing, yes, there will be implications. While the address field on invoices might be cosmetic for certain customer types, the country selection directly influences how Automated Sales Tax (AST) behaves.

 

Choosing "United States" or "United States Outlying Islands" could cause AST to apply US sales tax logic to your transactions, which is incorrect for a BVI yacht charter company.

 

However, if you choose to keep your account in the US region, please reach out to a tax expert to guide you on how to avoid legal and financial complications.

 

Your other option is to cancel your current account and sign up with the correct address for QBO BVI. Click this link and choose the correct region under North America: https://quickbooks.intuit.com/choose-country/

 

If you have additional questions, please leave a comment below.

M
Maria-AndreassiAuthor
June 1, 2026

Hi Bryan,

Thank you very much for your detailed response.

The tax implications are not a concern for us at the moment, as we are primarily using QuickBooks for bookkeeping, reporting, and invoicing purposes.

Our main objective is simply to have the correct British Virgin Islands business address displayed on customer invoices. We understand that BVI may not be available as a selectable country within the US version of QuickBooks, but we would like to know whether it is still possible to display our BVI address on invoices while maintaining our current US QuickBooks subscription.

Could you please advise if there is a way to achieve this?

Thank you again for your assistance.

Best regards,
Maria

SIAB
SIAB
Level 2
June 1, 2026

Did you convert data from QB Desktop US version?

SIAB
SIAB
Level 2
May 31, 2026

@Maria-Andreassi 

I see there's a BVI option, and you'll need to use your local mobile number to register. Is that not working?

M
Maria-AndreassiAuthor
June 17, 2026
 

Hi Joel,

Thank you so much for your response and for the detailed instructions. I was able to successfully change the address on the invoice following your steps, but I have a few follow-up questions:

  1. Address persistence: Do I need to manually change this address every single time I issue an invoice, or is there a way to save it as the permanent default on the Modern template?

  2. Changing the email address: I also need to update the email address that appears on the invoice, but I haven't been able to do so. I try to change it in the same section, but when I click Save, it automatically reverts back to the default email. To change this permanently, do I need to do it through Settings > Account and Settings > Company > Customer-facing email?

  3. Migration to the Global version: If we decide to switch to the global version (BVI), you mentioned that customer lists and the chart of accounts can be exported. However, will I be able to export and import all the historical accounting information recorded so far, such as invoices, expenses, journal entries, and bank transactions? Or would that historical transactional data be lost in the transition?

I really appreciate your help in clarifying these points before we make a final decision.

Best regards,

María

M
Maria-AndreassiAuthor
June 17, 2026
 

Hi Joel,

Thank you so much for your response and for the detailed instructions. I was able to successfully change the address on the invoice following your steps, but I have a few follow-up questions:

  1. Address persistence: Do I need to manually change this address every single time I issue an invoice, or is there a way to save it as the permanent default on the Modern template?

  2. Changing the email address: I also need to update the email address that appears on the invoice, but I haven't been able to do so. I try to change it in the same design section, but when I click Save, it automatically reverts back to the default email. To change this permanently, do I need to do it through Settings > Account and Settings > Company > Customer-facing email?

  3. Migration to the Global version: If we decide to switch to the global version (BVI), you mentioned that customer lists and the chart of accounts can be exported. However, will I be able to export and import all the historical accounting information recorded so far, such as invoices, expenses, journal entries, and bank transactions? Or would that historical transactional data be lost in the transition?

I really appreciate your help in clarifying these points before we make a final decision.

Best regards,

María

Z
ZackE_Moderator
Moderator
June 17, 2026

Thanks for following up with the Community, Maria-Andreassi.


You won't need to manually change the customer-facing address on each invoice if you choose to continue using the US version. You're correct that you'd need to go into your Account & Settings screen to make this change permanently.
 

Here's how:
 

  1. Use the Gear icon.
  2. Go to Account and settings.
  3. Access the Company tab in your left menu.
  4. Click to the Contact info section to make changes.
  5. In your Customer-facing email field, enter a preferred address.
  6. Select Save, then Done.

 

When it comes to exporting data from the US version QuickBooks Online, you can export your reports and lists.
 

Additionally, you can export non-posting transactions and other data:
 

  • Estimates
  • Attachments
  • Purchase Orders
  • Chart of accounts
  • Products & Services
  • Customer Statements
  • Recurring Templates

 

For detailed steps on exporting your data, you can refer to our Export your QuickBooks Online data article. This will guide you through the process.

 

To find a detailed list of what can be imported and how to import it, you can review the following resources:
 

 

You also have the option of checking the QuickBooks App Store for apps which may be able to help you achieve what you're looking to accomplish.

 

Please feel welcome to send a reply if there's any additional questions. Have a wonderful Wednesday!

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