Subscription Cancelled by Error

Four days ago I received an email from Intuit informing my that my QBO Enterprise Suite subscription had been cancelled, per my request. I made no such request, did not elect to cancel my subscription, and was current on payments. Since then, I've been working unsuccessfully with QBO support - an extremely frustrating experience. For four days my business has had no access to QBO and there is no end in sight. This is potentially disastrous for our business and unacceptable. Has anyone had this same issue? Is there anyone at Intuit who can actually resolve this so that our business can continue to operate with this huge interruption?