Text non receipt

Let's work through some troubleshooting steps to get that code to you for you to add a new user in QuickBooks Online (QBO), AjithW.

It's possible that the phone number you entered was not selected as the default setting in QBO to send the text message verification. Then, ensure you set up code verification via text message. Here's how:

1. Log in to your Intuit account and click Sign In & Security.
2. In the Two-step verification field, tap Turn on.
3. Ensure your phone number is correct, and select Text message to receive a standard six-digit verification text code.
4. Press Continue and enter the code we sent you, then click Continue.
5. Enter your account password, then Continue. A message reads that 2-step verification is now on.
6. Press Close to finish. You’ll also receive an email confirming your security preference update.
    

Once done, go back to the screen where you're prompted for the code and look for a link that says "Didn't receive a code?" or "Resend code." Only the most recent code sent will work, so requesting a new one can often resolve the issue.

If the same thing happens, some phone providers have security settings that block text messages from "short codes" (the 5- or 6-digit numbers that companies like Intuit use). You may need to contact the mobile carrier to ensure that messages from short codes are not being blocked.

If the problem persists, we can set up the Voice message option to receive an automated voice verification code in English. just follow the steps and details in this article: Secure Your Intuit Account and Prevent Lockout with Extra Verification Methods. Then, go to Turn on two-step verification section. From there, we need to select the Voice message option to receive an automated voice verification code in English.

We are one post away if you have more questions about adding new users or any QuickBooks-related concerns.