The Online access on the computer is not working or loading. It’s stuck on the green circles after I log in. How can I fix this?

QB Online? Have you tried another browser? e.g Chrome

Performing the troubleshooting steps on your Safari browser helps resolve the loading issue on your QuickBooks screen, JC137. Let me guide you in this process.

Before anything else, I'd like to ask what specific QuickBooks product you use. Are you subscribed to our QuickBooks Online (QBO) or QuickBooks Self-Employed (QBSE)? This information will help me check if an ongoing investigation is open related to your issue and allow me to offer you the most appropriate solution.

Furthermore, let's execute the troubleshooting steps and ensure this isn't a browser-related matter. Start by checking your internet connection, as its reliability influences the operation of your search engine.

Next, sign into your QuickBooks account using the private browser on your Safari. To open a private browser window in Safari. Go to the File Menu in your Safari browser and select New Private Window. You can also use the keyboard shortcut Shift + ⌘ + N. You can also utilize other QuickBooks support web browsers like Google or Mozilla Firefox.

Moreover, if you've successfully logged in to your account, return to your regular Safari browser and clear its cache. Clearing your cache helps clean up browser cookies that block web pages from loading.

Additionally, if you're encountering issues with pages not fully loading in QuickBooks Online (QBO). You can consult this article to resolve them: QuickBooks Online doesn't load correctly or has blank pages.

Keep me updated with any new information or inquiries after you log into your QuickBooks software product. I'll jump right back in to assist further.