when I try to update any account information via settings, I get "something went wrong". I've tried different browsers, restarting laptop and also another bookkeeper for same org got the same message.

Hi there. I appreciate you doing the troubleshooting to resolve the issue you encountered.

To better understand the situation, could you confirm which specific section in Settings you were trying to update? For example, was it Company Info, Users, Payments, or something else? Knowing this will help narrow down the cause of the error.

Since you've already tried multiple steps and the error persists, I highly recommend contacting the platform’s live support team for further assistance. They can review backend logs and investigate what’s causing the issue.

Here’s how you can contact them:

1. Sign in to your QuickBooks Online account
2. Click the Help (?) icon in the upper corner.
3. Use the QB Assistant or the Search tab to ask a question.
4. Type Contact Us to connect with a support expert.

To determine the best time to call, please refer to support hours.

If you have additional questions or other queries, feel free to Reply in the comments.