I'm here to provide the help you need and guide you to the right support, mstudley0.
I'll personally share your feedback with our Customer Support Team regarding the delayed refund. We'll be able to take actions on improving our customer service.
In this case, it would be better to contact our QuickBooks Self-Employed (QBSE) Support Team. They'll pull up your account in a secure environment. Then, they'll provide you detailed information about what's causing the delay in refund.