Question

Where is sign out button?

Forum|Forum|3 years ago
July 8, 2023
5 replies
56 views

No text available

QuickBooks Online

Moderator

Hello there, @therealscoop.

The Sign out button can be seen in your profile icon in QuickBooks Online (QBO). Let me guide you through the steps on how:

In your QBO account, click on the blue profile next to the Gear icon.
Then select Sign out.

Moreover, I'll also share this article which can serve as your reference to learn how to get started and use QBO to run your business with these short step-by-step videos: Learn about QuickBooks Online with how-to videos.

Feel free to leave a reply if you have additional QuickBooks-related queries. The Community team always has your back. Have a good one.

S

shadow_nyc

My "sign out button" is missing too. Seems my profile icon not appearing. This is security risk. Hope it's addressed asap. Screen shot attached is what I am seeing when logged in.

C

ChristineJoieR

QuickBooks Team

Let's figure out the reason why these issues persist, @Shadow. I appreciate your patience and effort in performing the suggested solutions above. Let me provide the steps for troubleshooting the error in QuickBooks Online.

When there is a cache, it affects the functionality of QuickBooks and might result in missing buttons and unexpected feature errors. It is also a method to lessen issues that arises when using QuickBooks.

Follow the steps below:

1. Restart your browser.

2. Log in to your account and try in an incognito or private browser. You can use these keyboard shortcuts to launch a new private window:

Google Chrome: press Ctrl + Shift + N
Microsoft Edge: press Ctrl + Shift + N
Firefox: press Shift + CTRL + P

3. If it works on the private browser, go to the regular browser and clear your cache.

4. Then, sign in back your account using your regular browser.

You can also use other supported, up-to-date browsers to roll out the possibility of a browser-related issue.

If the error continues, I encourage you to call our QuickBooks Online support team for immediate further assistance to resolve this issue.

Please see the steps below:

Log in to your account.
Click the? Help button at the top right corner.
Go to the Search tab, then select Contact Us.
Enter a brief discussion with your concern, then click Continue.
Choose to Have us call you to connect with us.

Furthermore, this page will show the list of the article that shares knowledge about managing your QuickBooks Online login and passwords. Want to know more insight about this topic? See this link: Log in and password.

It'll be my pleasure if you can come and share your experience after trying the resolutions above. Keep safe.

Mine is missing too.

Just another item to add to the already long list in the buggy QB Payroll online.

Clearing the cache should work ... as it did for me because my profile button was missing as well.

The real question is why is this a problem and why can't they fix it. Never mind, I know the answer to the second question.

S

SirielJeaB

Moderator

Hello there, David! We appreciate you for joining the thread. We hear your sentiments and understand how crucial it is for you to fix this as soon as possible.

Be assured that the problem will be resolved for everyone, whether or not they are included in the investigation. We advise customers to get in touch with support and get themselves added to the list of individuals affected so they may receive email notifications whenever there is an update. Please know that our engineers are working diligently to fix the issue.

You may want to update your QuickBooks account credentials. Please feel free to visit this article: Update or change your Intuit Account sign-in information.

You can also refer to this article if you want to manage your QuickBooks plan by adding more or having fewer accounting features: Upgrade or downgrade your QuickBooks Online edition.

The Community is rooting for the success of your business venture, David. Keep us posted if you have further concerns by clicking the Reply button below or posting in the Community again. We're available 24/7. Take care!

C

Cook Ellis LLC

I have never been able to figure out how to size QB in a chrome page view in order to see some missing things on the far right. You see this problem with a missing account icon on the far right, including the sign out button. You also see this problem with a missing far right column in the bank account reconciliation screen. It cannot be solved with zooming in or out.

The sizing works correctly and automatically in the Safari browser, instead of Chrome. Why?

MariaSoledadG

QuickBooks Team

I have some information that I want to share so you'll be guided, Cook.

There's an ongoing issue (INV-89900) about sign out button missing when logged in to your QuickBooks Online (QBO) account. Our engineers are aware and working to get this fixed as soon as possible.

While we don't have an exact time frame when this will be fixed. I suggest reaching out to our support team so you'll be added as one of the affected users. Here's how:

Sign in to your QuickBooks Online company.
Select Help (?).
Select either tab to get started:
- Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
- Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
  - Start a chat with a support expert.
  - Get a callback from the next available expert.

Moreover, you may want to know how to fix issues the first time you reconcile, I've provided this article for more details: Fix Issues The First Time You Reconcile An Account In QuickBooks Online.

Write your comment below if you have any questions about your screen display. I'll always be right here to help you. Have a great day!

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