Why are open invoices not showing on the app? The open balance shows, but not the invoice(s), we just installed pay by tap, unable to use it if we can't see the invoice

Data syncing delays triggered by the initial setup of the Tap to pay function or outdated app components could be the reason why your invoices are not showing up, smiley5.

To handle this, I recommend closing the app and restarting your device. If the issue persists, let's clear the app's data to eliminate excessive utilities that can cause problems in the software.

Refer to these steps to proceed:

1. Go to your device's Settings.
2. Choose General and select iPhone Storage.
3. Locate and pick the QuickBooks Online or QuickBooks GoPayment app (depending on which software you're using) from the list.
4. Tap Offload App. This option hides the app and refreshes its data while retaining essential components.
5. Unhide the app by reinstalling it from the App Store.

Once you get the same result, I recommend updating the app through the App Store or uninstalling and reinstalling it to narrow down the result.

Alternatively, you can take payments externally and record them manually in the app afterward, or process e-payments via the web.

It's also essential to note the deposit timeframe when receiving customer payments electronically.

Revisit this thread if you need further assistance.