Why can't i delete an accountant in QBO?

Hi there, @timothy11.

I can help you about removing an account from your QuickBooks Online (QBO).

You can remove your accountants if you no longer want them to access your books. Before that, you’ll want to ensure you have primary admin access to your company file:

1. Log in to your QuickBooks Online.
2. Go to the Gear icon and select Manage Users.
3. From there, choose the Accountants or Accounting Firms tab.
4. Look for the accountant you want to remove and select Delete from the Action column.
5. Select Delete.

If you’re still unable to remove them after following the steps above, I recommend performing troubleshooting steps to eliminate common errors that hinder you from removing a user.

The following are the keyboard shortcuts:

• Google Chrome: press Ctrl + Shift + N 
• Mozilla Firefox: press Ctrl + Shift + P
• Safari: press Command + Shift + N

Log in to a private browser and remove the accountant in this setup. Once successfully removed, switch back to your default browser and delete its cache. The best way to give your browser a fresh start is to clear the cache or cookies. If not, using one of the supported browsers can also be a smart choice.

Moreover, you can utilize various financial reports to get a snapshot of your business's financial growth. I also added a resource where you can refer to the complete guidelines for customizing it:

• Run reports in QuickBooks Online
• Customize reports in QuickBooks Online

Feel free to mention me if you have more concerns about removing your accountant or any QuickBooks-related concerns. I’ll be around to lend a hand for help.

Who is the Primary Admin? You or your accountant?