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M
marshall.blackri
New Member
August 16, 2023
Solved

Why do I keep getting asked to verify my identity when I sign in to QuickBooks Online, even with two-step verification off?

  • August 16, 2023
  • 4 replies
  • 137 views
No text available
Best answer by Emma_P

Turning off two-step verification doesn't turn off every identity check. QuickBooks Online still uses a separate, always-on system called multi-factor authentication, which checks how familiar your device, network, and browser look before letting you straight in.

What's the difference between two-step verification and multi-factor authentication?

Two-step verification is an optional setting. When it's on, you're asked for a one-time code every single time you sign in, on any device. Multi-factor authentication can't be turned off. It only asks you to verify when QuickBooks doesn't recognize your device, network, or browser with enough confidence, so turning off two-step verification means fewer prompts, not zero prompts.

Why does this still happen on my usual computer?

If you're confident you're signing in from the same trusted device you always use, an ad blocker could be the reason you're still asked to verify. Here's how to check:

 

  1. Open your ad blocker's settings.
  2. Add the domain *.intuit.com to its allow list, or turn the ad blocker off specifically for *.intuit.com.
  3. Sign in to QuickBooks Online again and see if the prompts happen less often.

How do I make sure two-step verification is actually off?

  1. Sign in to your Intuit Account.
  2. Select Sign in & security.
  3. Select 2-step verification.
  4. Check that the Use 2-step verification switch is off. If it's already off, you don't need to do anything else here, that setting isn't the source of the repeated prompts.

 

If two-step verification is off and you're still occasionally asked to verify, that's the device, network, and browser trust check working as designed, not two-step verification quietly staying on.

 

Let us know in the comments if you've checked your ad blocker settings and you're still getting stopped every time. We'll help you dig into what's happening with your specific sign-in setup.

 

Sources:

 

Secure your Intuit Account and prevent lockout with extra verification methods

 

4 replies

A
AileneAModerator
Moderator
August 16, 2023

Hello, marshall. 

 

At QuickBooks Online, we place the utmost importance on the security of your account. Our team works tirelessly to ensure that your data is protected from any potential threats, and we employ the latest security measures to keep your information safe.  

 

We understand the importance of keeping your account safe, which is why we offer the two-step verification option as an extra layer of security. If you would like to turn off this feature using the same phone number, please follow the steps below: 

 

  1. Sign in to your Intuit Account.
  2. Select Sign in & security.
  3. Choose 2-step verification.
  4. Turn off the Use 2-step verification switch.
  5. Enter your account password, then click Continue.

 

  

 

If you happen to be using a different phone number, you'll want to update it before logging in to your account. After that, you can turn off the two-step verification. If you want to know more about this process, you can check out this article I found: Verify your QuickBooks Online account with multi-factor authentication or two-step verification.

 

Regarding the "I'm not a robot" verification in QuickBooks Online, this feature is implemented by Google's reCAPTCHA service to prevent automated bots from accessing the platform. Unfortunately, there is no direct way to turn off this feature within QuickBooks Online, as it is a security measure to protect your account. 

 

We hope this helps, and please don't hesitate to reach out to us if you have any further questions or concerns about the security of your QuickBooks Online account. Have a great day!

M
marshall.blackriAuthor
New Member
August 18, 2023

I have already turned off the 2 step security and it still askes me for a multiple step authentication.  

 

1.  Recognize the crosswalks and fire hydrants 

2.  password

3. Code sent via text.

 

EVERY TIME  

 

I have to do this every time and waste 2-3 minutes just trying to login to a computer no one else uses.

I need a better answer than the obvious one that doesn't work.  

A
AbegailS_
Level 6
August 18, 2023

I know this hasn't been easy, Marshall. Let me chime in and provide further details about the two-step verification.

 

Disabling multi-factor authentication isn't possible as it serves the purpose of safeguarding your data and ensuring your identity. Whenever you attempt to sign in from an unrecognized device, we will consistently request verification to confirm that it is indeed you accessing your account.

 

As a workaround, to avoid receiving the two-step verification when logging into your account is to add (app.qbo.intuit.com) as a trusted site to your browsers. Adding Intuit as a trusted site prevents your browser from potentially blocking site content.

 

To make Intuit's URL a trusted site in your browser, follow these steps:

 

1. Add Intuit: Safari

 

  • Open Safari and type payroll.intuit.com into the address bar.
  • Click Enter.
  • Select Bookmarks, then Add Bookmark.
  • Choose Top Sites from the drop-down menu under Add this page.
  • Select Add.

 

2. Add Intuit: Google Chrome

 

  • Choose Settings from Customize, then manage the Google Chrome menu.
  • In the left pane, select Privacy and security, then click Site Settings.
  • Choose Cookies and site data.
  • Select Add in the Allow section.
  • Enter *intuit.com and click Add to save.

 

If you need to update your QuickBooks Online credentials, please see the following article: Reset or change your login information for QuickBooks Online.

 

I've added these articles to help you manage your account in QuickBooks:

 

 

Keep me posted if you have other concerns with the two-step verification process. I'll be around to lend a helping hand. Take care!

Emma_P
Emma_PCommunity ManagerAnswer
Community Manager
August 20, 2026

Turning off two-step verification doesn't turn off every identity check. QuickBooks Online still uses a separate, always-on system called multi-factor authentication, which checks how familiar your device, network, and browser look before letting you straight in.

What's the difference between two-step verification and multi-factor authentication?

Two-step verification is an optional setting. When it's on, you're asked for a one-time code every single time you sign in, on any device. Multi-factor authentication can't be turned off. It only asks you to verify when QuickBooks doesn't recognize your device, network, or browser with enough confidence, so turning off two-step verification means fewer prompts, not zero prompts.

Why does this still happen on my usual computer?

If you're confident you're signing in from the same trusted device you always use, an ad blocker could be the reason you're still asked to verify. Here's how to check:

 

  1. Open your ad blocker's settings.
  2. Add the domain *.intuit.com to its allow list, or turn the ad blocker off specifically for *.intuit.com.
  3. Sign in to QuickBooks Online again and see if the prompts happen less often.

How do I make sure two-step verification is actually off?

  1. Sign in to your Intuit Account.
  2. Select Sign in & security.
  3. Select 2-step verification.
  4. Check that the Use 2-step verification switch is off. If it's already off, you don't need to do anything else here, that setting isn't the source of the repeated prompts.

 

If two-step verification is off and you're still occasionally asked to verify, that's the device, network, and browser trust check working as designed, not two-step verification quietly staying on.

 

Let us know in the comments if you've checked your ad blocker settings and you're still getting stopped every time. We'll help you dig into what's happening with your specific sign-in setup.

 

Sources:

 

Secure your Intuit Account and prevent lockout with extra verification methods

 

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