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Hi paulrfloor,

It's essential that your concerns are reviewed and resolved in a timely fashion.  I encourage you to contact our Customer Care team at 1-855-253-1536 from Monday to Friday between the hours of 9 AM and 8 PM EST. They will be able to work with you in real-time, and ensure a positive outcome on your books.  

Feel free to reach out again, if you have any questions. We would be glad to assist!