We know the importance of resolving this concern as soon as possible, Brett. Let me give you insights about this. Beforehand, can you provide the name and type of the bank account you reconnected? Any additional information you can give would be extremely helpful in resolving the issue. In the meantime, I suggest reconnecting the account via incognito mode or a different supported browser. It may help to resolve connectivity issues between QBO and your bank. See the following keyboard shortcuts for suitable browsers to open a private window: Google Chrome: Ctrl + Shift + NMozilla Firefox: Ctrl + Shift + PSafari: Command + Option + P Ensure to enter the correct bank credentials when reconnecting your bank account. Using inaccurate or outdated information can cause issues with transactions or account access. To avoid problems, double-check any other required information before submitting it. On the other hand, review this article to help you further reclassify online banking in QBO: Set up bank rules to categorize online banking transactions in QuickBooks Online. Feel free to reply with any questions about reconnecting bank accounts in QBO. We've got you covered, and we'll get back to you. Take care.

Question

I accidentally delinked my bank account. When I try relink, this account does not appear on my list of bank accounts

Forum|Forum|2 years ago
January 13, 2024
1 reply
1 view

No text available

QuickBooks Online

K

KayePe

QuickBooks Team

We know the importance of resolving this concern as soon as possible, Brett. Let me give you insights about this.

Beforehand, can you provide the name and type of the bank account you reconnected? Any additional information you can give would be extremely helpful in resolving the issue. In the meantime, I suggest reconnecting the account via incognito mode or a different supported browser. It may help to resolve connectivity issues between QBO and your bank. See the following keyboard shortcuts for suitable browsers to open a private window:

Google Chrome: Ctrl + Shift + N
Mozilla Firefox: Ctrl + Shift + P
Safari: Command + Option + P

Ensure to enter the correct bank credentials when reconnecting your bank account. Using inaccurate or outdated information can cause issues with transactions or account access. To avoid problems, double-check any other required information before submitting it.

On the other hand, review this article to help you further reclassify online banking in QBO: Set up bank rules to categorize online banking transactions in QuickBooks Online.

Feel free to reply with any questions about reconnecting bank accounts in QBO. We've got you covered, and we'll get back to you. Take care.

B

brettbarlow9-me-Author

Thank you I tried using incognito mode but I had the same result. I can access my banking profile and I see seven of my eight nedbank accounts popping up the only one that is not appearing is the one I need I think perhaps because I linked it, maybe there is a rule that means it won’t show up any more

L

lin_jcaj

Level 9

I appreciate bringing your issue with us here in the Community, Brett.

I want to ensure you're directed to our available support to handle this issue.

I would recommend contacting our QuickBooks Support experts to access your account, assist you further, and resolve the linking issue you encountered.

Here's how:

Navigate to the Help menu at the upper right.
Go to the Search tab.
Press Contact Us at the bottom part.
Enter your concern in the What can we help you with? box.
Click Continue.
Select Chat with us or Have us call you.

Once linked, you can match and categorise the transactions to account for them properly.

If you have further bank-related concerns or other issues, post them in the comment below. I'll be sure to lend a hand again.

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