Why is my Bank reconciliation page not displaying the Action buttons?

Forum|Forum|5 years ago
October 20, 2020
1 reply
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QuickBooks Online

RCV

QuickBooks Team

Thanks for checking in with us today. We want to get the best help for you, lovemore.julie.

I'd like to make sure that we're on the same page so I can provide you the right amount of information. May I ask which part in the Reconciliation page where the Action button is not showing? Are you referring to the Action column found in the Reconcile tab? Any details or screenshot is appreciated so we can narrow down this issue.

I'll be here waiting for your response to answer any questions I can. Just leave a comment below and I'll get back to you. You have a good one.

lovemore.julieAuthor

Yes........... I am referring to the Action column found in the Reconcile tab

Adrian_A

Level 8

I appreciate you for getting back to me, lovemore.julie.

There are instances that an issue like this occurs when the system is experiencing a browser-related concern.

We can fix this by running some troubleshooting steps. To start with, let's open QuickBooks in a private window. It is the best place to identify any browser issues. You can use these keyboard shortcuts to open one:

Google Chrome: Ctrl + Shift + N
Mozilla Firefox: Ctrl + Shift + P
Microsoft Edge: Ctrl + Shift + P
Safari: Command + Shift + N

If you're able to see Action the button, we can go back to a regular browser and clear its cache. A piled cache can also be the reason for some unexpected behavior on the opened pages.

We can also switch to a different browser like Google Chrome, Mozilla Firefox, Safari, or Microsoft Edge.

I've also added this article in case you want to reconcile your bank account: Reconcile An Account in QuickBooks Online.

I'm just around if you need help in reconciliation. Have a good one!

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