Apple iPad app will not refresh or synch data. Problem appeared when Barclays Bank needed approval which was resolved - all devices have now synched but not the iPad?

Hello @-ealingridingsch,

Thank you for providing detailed information about the affected device. I'm here to help you fix the QuickBooks Online app.

Since this is only happening on your iPad, we can perform some basic troubleshooting. Before we proceed, please make sure the device is connected to the internet.

After checking the connection, you can perform the recommended troubleshooting steps. Damaged QuickBooks files cause unusual behavior or results when navigating the app.

I suggest uninstalling and reinstalling the app to refresh the stored cache data and download new files. For iOS, you can follow the instructions on how to download it on the App Store again: How to download the QuickBooks Online mobile app.

Once done, enter your login credentials to access your QuickBooks account. You should be able to refresh or sync data without any issues moving forward.

Also, did you know you can access QBO on your iOS (Apple) or Android devices via a mobile browser? For more information, you can visit this article: QuickBooks Online access for mobile devices.

Drop me a comment if the issue persists or if you have more questions about our mobile app. I'll keep an eye on this thread. Have a great day, @-ealingridingsch.