bank

Hi there, Michael matheou. 

I want to help you get this sorted out so you can get through this and be able to connect your bank account to QuickBooks Online (QBO).

Let's perform some basic browser troubleshooting to rule out the possibility of a webpage issue. You'll want to access your QBO account in a private browser or incognito. Here are the shortcut keyboards:

• Google Chrome: press Ctrl + Shift + N
• Mozilla Firefox and Microsoft Edge: press Ctrl + Shift + P
• Safari: press Command + Shift + N

If you can continue without any issues, go back to your regular browser and then clear its cache and cookies to start over fresh. If the issue persists, you can switch to other supported browsers.

Once everything is good and running smoothly, feel free to check this article to learn more on how to Categorise and match online bank transactions in QuickBooks Online.

Feel free to post here again if you have other questions about connecting your bank to QuickBooks Online. Rest assured, our team of dedicated experts is always ready and would be happy to assist you. Take care.