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lucymarie74
September 25, 2025
Question

bank authorisation lapsed and wont refresh

  • September 25, 2025
  • 1 reply
  • 4 views

self emplyed version . just keep getting message something unexpected happened . tried yesterday and today

1 reply

C
Carneil_C
Level 6
September 25, 2025

I've got some troubleshooting steps to fix the issue you're having with reauthorising your bank account to QuickBooks Self-Employed (QBSE), lucymarie74.

 

Beforehand, can you please share the name of your bank provider? Have you encountered an error code? This way, I can check if there are any related issues with reauthorising your bank.

 

In the meantime, let's perform a few browser troubleshooting solutions to solve this unusual behavior in QBSE. Start by clearing your browser's cache, as this will remove stored data that might be preventing your bank from being reauthorised. If the problem persists, I recommend trying other supported browsers to determine if it’s a browser-specific issue.

 

Additionally, you'll want to directly check your bank's website to see if there are notifications. This way, you can confirm if your bank is having ongoing maintenance.

 

Click the Reply button if you have more questions about reauthorising your bank account in QBSE. Just let me know in the comments below, lucymarie74.

M
Minnie128
October 26, 2025

I've seen so many people asking the same question, the error message is "something unexpected happened". It's been weeks of this, it's so frustrating!

E
Erika_KQuickBooks Team
QuickBooks Team
October 26, 2025

Hi, Minnie128.

 

It seems you've posted twice in the Community forum about the issues with your bank authorisation, which my colleague GenmarieM already answered.
 

To view the response, check out this link: https://quickbooks.intuit.com/learn-support/en-uk/banking/re-i-m-unable-to-manage-consent-to-reconnect-my-bank-account-as/01/1584141/highlight/true#M18368 
 

Have more questions about managing your bank connectivity? Visit our Community Forum for expert help. Our team is ready and waiting to provide all the support you need.  

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