Question

bank connection lapsed unable to re-connect

Forum|Forum|9 months ago
September 29, 2025
1 reply
5 views

when i tried to reconnect message comes up something unexpected has happened

QuickBooks Self-Employed

M

MoiraskyeT

QuickBooks Team

I appreciate you reaching out about reconnecting your bank account in QuickBooks, @info2269.

Could you kindly share the name of the bank or financial institution you're trying to reconnect with? Any additional details about the issue would help pinpoint the cause.

It's also a good idea to contact your bank directly to confirm everything is working on their side. There might be a ongoing maintenance.

In the meantime, you can use another supported web browser to clear old data and set up a fresh connection, which can resolve the issue.

Additionally, you can manually import transactions into QuickBooks to keep your records up to date.

Please let me know how it goes and if you need additional support.

I

info2269Author

I am trying to re-connect to first direct, which we understand is working as my wife has seperate quickbook account and she has no issues with re-connecting to the bank

i click on manage to try to reconnect and it comes up with " something unexpected happened " after that no option to do anything else, i dont want to use another browser to do new connection for fear of loosing everything i have on system and in this tax year

J

JaneDave_I

QuickBooks Team

Let's ensure to get your bank reconnected by providing some insights about the bank error you've run into with QuickBooks Self-Employed, info2269.

Encountering this specific bank error indicates that there's an ongoing maintenance or issue coming from your bank's end. As a result, you're unable to establish a reconnection between your bank account and QBSE.

To resolve this, you'll have to contact your bank to determine whether the issue has been resolved on their side. They can also provide you with helpful steps to fix the connection.

You can check this page for further information: Fix this bank errors 355, 580 or 590.

Alternatively, I also recommend that you get in touch with our Live Experts team. Since this is a public forum, our live experts have the necessary tools to securely access your account and investigate the root cause of this banking error.

Here's how:

Sign in to your QuickBooks Self-Employed account.
Select the Help (?) icon.
Scroll down to select the Contact Us button and follow the prompts.
You'll be able to request a callback or start a live chat with an expert.

Please refer to this article to know the availability of our live experts to assist you: Support Hours.

Feel free to reply to this post if you need further assistance.

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