Can QB account for Store credit?

Hello there, @mattyb94.

QuickBooks Online (QBO) has a feature to handle credits properly. I'm here to lay out the steps for you.

If you're the one who received a store credit from the retailers, you can record supplier credits for it. Here's how:

1. Click + New and select Supplier credit.
2. In the Supplier dropdown, choose your supplier.
3. Enter the Category details or Item details depending on how you record purchases with this supplier. Usually, this is the category, product, or service you’re getting credit for.
4. Once done, tap Save and close.

Then, you can visit this article for more details to learn how to apply that credit to your future bills: Enter supplier credits and refunds in QuickBooks Online.

On the other hand, you can record a credit note if you offer store credit to your customers. Simply visit this article and click the Create and apply a credit note dropdown: Create and apply credit notes or delayed credits in QuickBooks Online.

Additionally, you can check out this article if you need to handle prior balances for a customer who owes you money or a supplier you need to pay in QBO: Manage outstanding balances for customers and suppliers in QuickBooks Online.

Let me know if you need further assistance managing store credits in QBO. The Community always has your back. Have a great day!