Can someone help? I cannot reconnect my bank to QB. I am getting an error message saying 'The app is not available for use with your current QuickBooks subscription'?

Hello, @thezoomiezone. I appreciate the effort you've put into addressing this issue, and I understand how challenging it can be.

To begin with, could you please tell me which error message you've encountered? Is it coming through the mobile app or your bank? This way, I can provide an accurate resolution to your concerns.

In the meantime, we can perform mobile troubleshooting steps to resolve the issue where you're unable to reconnect your bank.

Please ensure your app is updated to the latest version. Once confirmed, we can refresh the app’s data to make sure QuickBooks is functioning properly. This process will also eliminate any potential issues and ensure the app runs smoothly. Here are the steps to follow:

1. Go to the Home menu or tap the three dots in the lower right corner.
2. Select Settings, then choose Refresh Data.
3. Press Yes.

You can also do it in your device settings. Here's how:

1. Navigate to your device's Settings and select Apps (this may vary by device).
2. Locate the QuickBooks app from the list, then select Storage.
3. Tap Clear Data.

If the issue persists, you can uninstall and reinstall the app to ensure you’re using the latest version of QuickBooks.

If you have any other concerns, please click the Reply button.

@thezoomiezone 

Try opening your QBO account on any private/incognito browser.