Can't connect to tide bank account

Good day! We much appreciate your efforts in participating in the Community forum. I'll provide details on the bank connectivity issue you're experiencing.

I know that problems with QuickBooks Online could disrupt your organization's operations. Please understand that we do not desire this for you.

There have been reports of issues connecting the Tide bank account to QuickBooks Online. Our engineers are diligently working to find a solution to this problem. To be added to the list of impacted users, I advise you to get in touch with our Live Support Team. 

Following are the steps to Contact Support:

1. Sign in to your QuickBooks Online account. 
2. Select Help (?).
3. Click either tab to get started: Assistant or Talk to human.
4. Search Contact Us, then hit Start a chat with a support expert.

Once everything's good, you may use this article as a guide to review and classify the bank and credit card transactions you downloaded:  Categorise and match online bank transactions in QuickBooks Online.

Our main priority is to assist you. If you have any further QuickBooks-related questions, don't hesitate to reach out to us. We are accessible round-the-clock. More success with your company!