Has anyone had issues with syncing with paypal and not being able to get past the "controlling persons" screen?

Hi there, info-theproperty.

Thank you for visiting the QuickBooks Community. Please know that we aim to deliver customer satisfaction at all times and fix an issue as soon as possible. With this, may I ask for further details like providing a screenshot of issues or your QuickBooks end where you're unable to get through? I appreciate any extra information so I can present an accurate solution.

For now, I'm adding this article to see steps on how you can get transactions from your bank or credit cards and manually import them into QuickBooks Online: Manually upload transactions into QuickBooks Online.

Please don't hesitate to post again or click the Reply button below and add extra details about your concern. I'm always here to assist you. Have a great day, info-theproperty.