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February 8, 2021
Question

Hi, I had to renew my connection but it kept not showing as reconnected so I tried a fw times. Now I have my bank account connected 4 times and I don't know which one is the original one. Is anyone able to help?

  • February 8, 2021
  • 2 replies
  • 2 views
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2 replies

Level 9
February 9, 2021

Hello there, nicollekerremans. Glad to have you here.

 

Since your bank account connected multiple times, they'll have the same details that we could not detect which bank account is original. ​​​​​​What we can do is to disconnect the four connected accounts. Then, reconnect a new one. Here's how:

 

  1. Go to Help at the upper-right corner.
  2. Select Bank account.
  3. Then, click the Delete icon.
  4. Enter the details to confirm.

 

Once done, reconnect your bank accountFor duplicate transactions, you can check this article to learn on how you can handle them

 

Post again if you have follow-up questions about bank feeds or any concerns related to QuickBooks. I’d be glad to help. Take care always!

February 10, 2021

Thank you :-)