Hi, My account is not updating with transactions from metro bank, it’s a continuous problem, the banks says I need to contact you to fix it. Please help!?

Thanks for joining this conversation, @Tim1962.

At this time, there is an ongoing investigation in QuickBooks Online (QBO) about getting error 103 when updating the Metro Bank account. 

As a workaround, you can create a cash-on-hand account in your chart of accounts and manually upload your bank transactions via CSV files.

Then, for your reference in fixing banking errors 102 and 103, please visit this article: Enhanced Standard Feed Connection Errors.

Also, to be notified of any updates about the investigation, I recommend reaching out to our Customer Care team. This way they can link your account on the issue so you'll receive updates via email. To do so, refer to these steps:

1. Click the Help icon.
2. From the Assistant tab, type your concern. Example: Getting error 103 or 102 when updating Metro Bank. 
3. Then, type Talk to a Human and click the Get help from a human option.
4. Choose either Chat or Callback.

Keep me posted if you have further concerns about updating your Metro bank account. I'll be on the lookout for your response. Have a good one.