How do I change accounts,when my previous account will not respond?

Hi there, lkennedyproperty.

Performing the basic troubleshooting steps will help you get back on track changing accounts.

To begin, open QuickBooks in a private or incognito window. This prevents the browser from saving your browsing data.

Here's how:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Safari: Command + Shift + N

If you’re able to switch accounts, clear the browser’s cache to enhance your browsing experience. I also suggest running the Browser Health Checkup tool. This will help to ensure that the browser and system are optimally configured for QBO.

I’m also adding an article to help you in the future. It outlines the complete steps on how to resolve when a button or link is not responding: Why doesn't anything happen when I select a button or link?

Please let me know if I can be of further assistance. I’ll be around to help and make sure you’re taken care of. Have a good one.