I can’t reconnect bank account, it says something unexpected happened

We understand you're unable to reconnect your bank account, and the confirmation deadline has already passed, Tina.

Could you please provide the name of your bank? Banks often require reauthorization to maintain a connection with QuickBooks. You can check by visiting your bank's website to see if there are any maintenance activities or updates that could be affecting the connection.

If no issues have been identified and the deadline has passed, we recommend contacting our QBSE phone support team. They have the tools necessary to safely review your account and determine if there is a technical or connectivity problem. This will ensure that your bank is properly reconnected without disrupting your records.

Here's how to contact them:

1. Log in to your QuickBooks Self-Employed account.
2. Click the Help (?) icon located in the top-right corner of your screen.
3. Select Contact Us at the bottom of the search window.
4. Briefly describe your issue, then click Continue.
5. Please select either a Callback or Chat option to connect with an expert.

To ensure prompt assistance, we recommend checking the optimal support hours before reaching out to our phone support team.

Please let us know if you need anything else. Just leave a comment below.