I can’t record payments in my QB sole trader app & have to manually reconnect my bank account each time I want to - help?

Hi, @regina26. When you mentioned that you can't receive a payment, did you see any specific error message? This will help me provide a solution that fits your issue.

In the meantime, since your bank transactions aren't pulling the latest data and you can't receive payments, you can perform app troubleshooting, as an app issue can affect how the QuickBooks app functions.

First, you can refresh your app data in the QuickBooks app, which helps fix minor issues and enhances performance.

If you're using Android, clear the software data by going to Settings > Apps > QuickBooks app > Storage > Clear Data.

For iPhone, go to Settings > App > iPhone Storage > QuickBooks App > Offload.

This will free up the storage without deleting your app's documents and data.

If the problem continues, you can uninstall and reinstall the QuickBooks app to ensure it functions properly. Alternatively, you can record payments by signing in to your QuickBooks Online account in any supported web browser.

If you have follow-up questions, please don't hesitate to click the Reply button.