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May 31, 2026
Question

I got a payment and was charged a bank fee. Now I cant match the payment to the invoice because the amount is different.

  • May 31, 2026
  • 1 reply
  • 8 views
How do I make the payment match the invoice without this never ending error

    1 reply

    QuickBooks Team
    May 31, 2026

    Before linking the payment, we can adjust the invoice so the total matches the net amount you received after the bank fee.  

     

    First, let's make sure you have a Bank fees service item set up. If you haven't created one yet, follow the steps below:

     

    1. Go to the Gear icon in the top right corner and select Products and services.  
    2. Click the New product/service dropdown and choose Service.  
    3. Name it Bank fees.  
    4. Under the Income account dropdown, select your Bank Charges expense account.  
    5. Click Save and close.

     

    Then, apply the fee to the invoice. Here's how:

     

    1. Locate the invoice from the Sales & Get Paid menu, and click View/Edit.
    2. On the second line item, choose Bank fees from the Product/Service column.  
    3. Enter the fee amount as a negative number to reduce the invoice total to match your actual payment.  
    4. Click Save.

     

    Once done, you'll be able to match the payment to the invoice seamlessly in your banking tab.

     

    Feel free to reply below if you have other questions. We're here to help.