I have tried to reconnect my bank details and have done everything it says and its just lagging there

Hi there, @lornaandbilly-go.

I appreciate you for sharing your experience in reconnecting an online bank account in QuickBooks Self-Employed (QBSE).

Unexpected behaviors in browsers are usually caused by its cache. To isolate this, I suggest opening your browser's private window. Shortcut keys are listed below:

• Google Chrome: Ctrl + Shift + N
• Microsoft Edge: Ctrl + Shift + P
• Firefox: Ctrl + Shift + P
• Safari: Command + Shift + N

If that works, go back to your regular browser and clear its cache. Otherwise, open a different browser that's available.

Take a look at this article for additional steps on how you can reconnect an online bank account: Reconnect your bank account in QuickBooks Self-Employed.

In case you need to manually upload bank transactions, keep this article for your reference: Add older transactions to QuickBooks Self-Employed.

Don't hesitate to contact us for more queries, I am always here to lend a helping hand.