Skip to main content

Get 50% OFF QuickBooks for 3 months*

Buy now
Switch to QuickBooks and 70% off for 3 Months
Talk to Sales: 877-683-3280
Hours
Mon - Fri, 5am - 6pm PST
Sat - Sun, 7am - 4pm PST
Product support & help
Need help signing in?
U
usertn-tax-7
October 3, 2025
Question

I keep getting a "something unexpected occured" error message when I an trying to renew connection for my client's bank account. Any help would be appreciated.

  • October 3, 2025
  • 1 reply
  • 4 views
No text available

1 reply

I
Irene RQuickBooks Team
QuickBooks Team
October 3, 2025

We can work on some troubleshooting steps to rectify the error message you encountered when reconnecting your bank account in QuickBooks Online (QBO), Usertn-tax-7.

 

First, can you let us know the name of your bank? This will help us focus on the right solution and get closer to fixing the problem.

 

In the meantime, I recommend logging into your bank's website to see if there are any maintenance or system issues on their end. Connection problems can occur when the bank is updating systems or experiencing an outage.

 

If everything is fine on your bank's end, try accessing your QBO account in a different supported browser to rule out browser-related issues. From there, kindly re-authenticate your bank connection. Alternatively, you can manually upload your transactions using a CSV file.

 

Reach out to the Community if you have questions about connecting your bank to QuickBooks.

U
usertn-tax-7Author
October 14, 2025

The banks that we have had an issue with so far is NatWest mettle and HSBC kinetic - same issue for two different clients which leads me to believe that QB is the issue..

 

There are no maintenance or system issues with the bank and I have tried to open QBO in another browser (chrome) with the same issue.

 

The linked account will show but when I click on the three dots to renew the connection a message appears to say "something unexpected happened".

 

We don't want to manually upload bank transactions because this defeats the main reason of our client subscribing to quickbooks.  Please can you look into this issue ASAP

S
ShangYQuickBooks Team
QuickBooks Team
October 14, 2025

Thank you so much for clarifying and providing additional details regarding the issue, @usertn-tax-7. I appreciate the time and effort you've taken to follow the suggestions provided by the previous agent. Please know that resolving this is a priority for us, and we want to make sure your concerns are addressed thoroughly.

Since the issue is persisting despite these troubleshooting steps, I would highly recommend reaching out to our Live Support Team for further assistance. They have access to specialized tools and resources that can help investigate this issue more deeply. 

Here’s how to reach our live experts:
 

  1. Log in to your QBO account and select the Help (?) icon.
  2. Scroll down to select the Contact Us button and follow the prompts.
  3. You will be able to request a callback or start a live chat with an expert.

     

For callbacks, we’re available Monday through Friday from 8:00 AM to 6:00 PM. If you prefer live chat, we’re here to help Monday to Friday, 8:00 AM to 8:00 PM, and on weekends from 8:00 AM to 6:00 PM.
 

Let us know if there’s anything else we can do in the meantime while you connect with our Live Support Team.

Need QuickBooks guidance?
Log in to access expert advice and community support instantly.
Terms & ConditionsAccessibility statement