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M
MG14
January 23, 2023
Question

Is anyone else having a problem linking their Co-operative Business account?

  • January 23, 2023
  • 3 replies
  • 1 view
I unlinked the account to see if this helped and then have tried to link again and it has failed over several days.

3 replies

S
SSCL1
January 23, 2023

Having the exact same problem since beginning of January.  At first I was able to log in each time I refreshed but now they won't link at all.  

A
Ashleigh1
Level 14
January 23, 2023

Hello MG14 and SSCL1, 

 

Thanks for posting on the Community page, 

 

Are you receiving any error codes or messages when trying to link the co-op up in your account?

S
SSCL1
January 23, 2023

Yes, 590.  Apparently it has been reported and the QB engineers are working on it, but it seems to be taking ages to find out what the issue is and fix it.  Very frustrating for businesses like ours who rely on the bank feeds.

T
thecartoonman
January 23, 2023

I've been having issues since December, not long after the site update, getting pretty hacked off now some 7+ weeks on, and to be honest I'm not sure they have a clue how to fix it? (See my post below)

 

For something so important to an accounts package it's laughable.

A
Ashleigh1
Level 14
January 23, 2023

Hello SSCL1, thanks for that, yes we are aware of this issue and our higher team are working on getting it resolved in the meantime if you can csv the transactions in until it is fully resolved thanks We fully appreciate that this is not ideal and is more time consuming.

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