Is it a quickbooks error as to why i can't refresh the connection to my bank?

You followed the correct steps to connect your bank with QuickBooks, hello252.

I recommend reaching out to our Live Support Team, as they can quickly address common questions and help determine the root cause of this error message.

Here’s what to do:

1. Click the Help icon.
2. Select a topic, then choose Contact Us.
3. Enter your concern and click Continue.
4. Choose either Chat with us or Callback to receive assistance.
5. Provide your details to start a chat or request a call.

To check their available hours, visit this article: Get help with QuickBooks products and services.

You can also connect with them directly on this website. Just select your QuickBooks product and click Continue.

Let me know if you have other questions for us.