MBNA credit card will not reconnect says there a better way to connect but no details how to

Hi there, @Fire-Care Ltd.

Let me help connect your bank to QuickBooks Online (QBO) UK. 

Can you share with me the error you're getting when connecting the MBNA credit card to QuickBooks? Any further info would be much appreciated. 

Right now, let's perform a manual update to refresh your connection. Here's how:

1. Go to the Banking tab and select Banking.
2. Click the blue tile at the top for the bank account you want to update.
3. Select the Update button.

If you're still getting the same result, check your bank’s website to see if the issue steams within your bank. Please follow these steps:

1. Go to the Banking tab.
2. Select on Add Account.
3. Search for your bank and click it.
4. Click the URL listed in the window.
5. Sign in using your bank website username and password.
6. Check your account page for messages, notifications, or alerts. Any display or login issues on the bank’s end can block downloads.
7. Also, check your bank’s website for any new security requirements. Even something as simple as updating your bank password can block QuickBooks.
8. If everything looks good, go back to the Banking tab in QuickBooks.
9. Select the blue tile for the bank account.
10. Click Update.

If the issue persists, manually import your credit card transaction into QuickBooks. You can refer to this article for further info: Manually upload transactions into QuickBooks Online.

Please note the transactions may re-download once the connection is fixed. If so, you'll need to exclude them to avoid duplicates. You can check this article to see the steps: Match and categorise bank transactions in QuickBooks Online.

Please know that you're always welcome to post if you have any other concerns. Wishing you and your business continued success.