A

Anonymous

Solved

Metro Bank (UK)-Error 102- Personal and Business is not available

Forum|Forum|3 years ago
March 31, 2023
7 replies
35 views

We are aware that some customers who have Metro Bank accounts may be currently unable to update transactions. We are working hard to resolve this and apologise for any inconvenience. Please try updating your transactions again later.

In the mean time if you need to import transactions from your bank into QuickBooks you can do so using a CSV:

QuickBooks Online/ QuickBooks Online Accountant - Manually upload transactions into QuickBooks Online
QuickBooks Self Employed - Manually import transactions into QuickBooks Self-Employed

We apologise for any inconvenience caused.

Best answer by Ashleigh1

Hello Ikmportfolios, the latest update is that the issue is now resolved.

We are delighted to be able to confirm that the issues you have been experiencing with Metro Bank Connections* has now been RESOLVED.

Nevertheless, if you are still experiencing the unusual behaviour, please clear your browser's cache and cookies, and reattempt using an incognito window, or contact our support team for additional troubleshooting steps.

There will be no further updates regarding this investigation.

Thank you for being patient with us while we worked to resolve this issue for you!

Your rights

You have the right to refer to the Financial Ombudsman Service, free of charge, if you are not happy with our response. You must do so within 6 months of the date of this email using the details below.

Financial Ombudsman Service Exchange Tower, London, E14 9SR

Website: www.financial-ombudsman.org.uk and email complaint.info@financial-ombudsman.org.uk

You can find out more information about the FOS and the complaints process here: https://www.financial-ombudsman.org.uk/businesses/resolving-complaint/ordering-leaflet/leaflet

Many thanks,

QuickBooks Customer Success Team

If you are still having any issues with this, please ring the support line by visiting this article: How to get help with QuickBooks, so that you can set up a screenshare, and it can be looked into more for you thanks.

D

Daryl6

This is still ongoing. Looks like when QB is trying to connect, MetroBank then text a code to enable access (2FA?) and there isn't anywhere to enter this in the QB interface. This needs an urgent fix.

DHeraV

Moderator

Hi there, @Daryl6.

I can see the urgency of getting this resolved as soon as possible. Currently, there's an ongoing investigation into customers who're unable to update their Metro Bank (UK) transactions in QuickBooks Online (QBO). To ensure that you'll get to enter the verification code in QBO, let's make sure that the multi-factor authentication is enabled in your Intuit Account's settings. Let me guide you on how:

Sign in to your Intuit account.
Select Sign in & security.
In the 2-step verification section, select Turn on.
Select Set up and make sure your phone number is correct, then select how you want to verify your account:
- Text message. You'll receive a six-digit verification code.
- Voice call. You'll receive an automated voice verification code in English.
Click Continue.
Enter the code, then select Continue.
Follow the on-screen prompts to complete the process.

For detailed steps, kindly visit: Verify your QuickBooks Online account with multi-factor authentication or two-step verification.

Moreover, I recommend contacting our QuickBooks Online Support Experts to ensure that you'll be added to the affected users.

Additionally, I'll also share this link where you can search for articles that can guide you in managing your QBO account: QuickBooks Online Help Articles.

I'm looking forward to getting this resolved. Feel free to leave a reply if you have additional QuickBooks-related queries. The Community team always has your back. Keep safe.

M

mrsveebee

i've got the same issue but i get the box to put the code in, enter it and then still get the error.

L

lkmportfolios

Hi...is there an update on this issue as it seems that there are still connection issues?

J

JGsgLon

Is there an update on this issue? Please add me to list requiring notification

A

Ashleigh1

Level 14

Hello Ikmportfolios, thanks for posting on this thread,

Thanks for notifying us that you are impacted by "QBO/ QBOA/ QBSE UK - Banking - Metro Bank (UK) - Error 102 - Metro Bank (UK) - Personal and Business is not available - Under maintenance".

Our engineers have partially deployed a fix for this issue and we are now seeing successful connections in QuickBooks. We are aware that transactions are still not pulling through to QuickBooks, our engineering team are working to resolve this remaining issue.

In the mean time if you need to import transactions from your bank into QuickBooks you can do so using a CSV:

QuickBooks Online/ QuickBooks Online Accountant - Manually upload transactions into QuickBooks Online
QuickBooks Self Employed - Manually import transactions into QuickBooks Self-Employed

We apologise for any inconvenience caused.

Kind Regards,

The QuickBooks Customer Success Team

D

Dannii Leggett

Can I also be added to the notifications list please? Thank you.

A

AndyH67

I've read the other replies and am failing to understand how, 10 days later, there can still be a problem.

If Quickbooks can please confirm whether the problem is with themselves or Metro Bank, that'd be appreciated, and I'd welcome an update when done. Like others, I don't really want to faff with manual uploading/messing about afterwards when you'd think two big orgs like Intuit and Metro Bank have the expertise between them to sort this out by now.

If it's metro at fault fair enough: there are various problems with them (difficult to transfer money into, not recognised on the HMRC payments system etc.) .. but better for us to know where the bottleneck actually is.

Andy

A

AndyH67

Looks like the collective of people with the same problem became enough for it to be resolved. I've now been able to pull data from Metro to QB successfully this morning.

A

ainsworths

QuickBooks still is not handling non-GBP Metro accounts correctly

For example a $1000 transaction is being downloaded as roughly $800

Looks like QuickBooks is trying to convert to GBP, instead of leaving the amount unchanged

L

lkmportfolios

Hi....I think the time has come for a meaningful update on this matter. It is now nearly two weeks without bank sync which is beyond frustrating. I appreciate that there maybe work arounds but that isn't what we pay for. Can you please provide a non standardised reply that addresses timing for resolving this issue and in particular where the issue is?

Brendan

A

Ashleigh1Answer

Level 14

Hello Ikmportfolios, the latest update is that the issue is now resolved.

We are delighted to be able to confirm that the issues you have been experiencing with Metro Bank Connections* has now been RESOLVED.

Nevertheless, if you are still experiencing the unusual behaviour, please clear your browser's cache and cookies, and reattempt using an incognito window, or contact our support team for additional troubleshooting steps.

There will be no further updates regarding this investigation.

Thank you for being patient with us while we worked to resolve this issue for you!

Your rights

You have the right to refer to the Financial Ombudsman Service, free of charge, if you are not happy with our response. You must do so within 6 months of the date of this email using the details below.

Financial Ombudsman Service Exchange Tower, London, E14 9SR

Website: www.financial-ombudsman.org.uk and email complaint.info@financial-ombudsman.org.uk

You can find out more information about the FOS and the complaints process here: https://www.financial-ombudsman.org.uk/businesses/resolving-complaint/ordering-leaflet/leaflet

Many thanks,

QuickBooks Customer Success Team

If you are still having any issues with this, please ring the support line by visiting this article: How to get help with QuickBooks, so that you can set up a screenshare, and it can be looked into more for you thanks.

M

mrsveebee

If you have done a manual import in the interim watch out as it has brought in all transactions!

N

Novick Kotkis

Please advise when this will be fixed?? It’s been three weeks and it’s impossible to rh. My business like this

G

GebelAlainaM

QuickBooks Team

Glad to see you in this thread, Novick. I'll share some updates about the Metro bank issue in QuickBooks Online.

If you've already tried the basic troubleshooting process mentioned in the thread and still get the same concern, you'll need to reach out to our support team since the investigation for this concern is already closed and resolved. This way, they can check further into your account and for additional troubleshooting steps.

Here's how:

Sign in to your QuickBooks Online company.
Go to Help.
Select Contact Us.
Enter your concern, then select Let's Talk.
Choose a way to connect with us:

Start a chat with a support expert.
Get a callback from the next available expert.

See this article for the schedule details: QuickBooks Online Support.

I'll also be adding these articles for future reference:

If you have any banking concerns in QuickBooks Online, feel free to post a reply. The Community is always here to serve you. Take care!

L

Luis-

The issue seemed to have been fixed all this week but i am now getting the exact same error. Is it broken again?

M

Martin Pidgley

Mines still isn’t updating accounts . Help please?

G

GebelAlainaM

QuickBooks Team

Let's fix the error with some troubleshooting steps, Martin. So, you can update your Metro Bank account to QuickBooks Online (QBO).

We can perform the basic browser troubleshooting process to isolate the issue.

You'll want to restart your browser. Then, try updating your bank in an incognito or private browser. You can use these keyboard shortcuts to launch a new private window:

Google Chrome: press Ctrl + Shift + N

Mozilla Firefox: press Ctrl + Shift + P

Safari: press Command + Shift +

If it works, you can return to your regular browser and clear your browser's cache. Then you may see if it fixes the problem and gets started on the tasks at hand. Also, you can use another supported browser if the incognito window won't work.

However, if the issue persists, I recommend that they can add you to the list of affected users. This way, you'll get notified once there's a fix or an update about this issue.

Here's how:

Sign in to your QuickBooks Online company.
Go to Help.
Select Contact Us.
Enter your concern, then select Let's Talk.
Choose a way to connect with us:

Start a chat with a support expert.
Get a callback from the next available expert.

See this article for the schedule details: QuickBooks Online Support.

You can refer to the following articles for future needs:

If you have any banking concerns in QuickBooks Online, feel free to post a reply. The Community is always here to serve you. Take care!

O

Office Art

I am still experiencing problems. QB states to link with Metro Bank to verify info, but once the link it clicked through the banking code never comes and Metro bank don't seem to know anything about this. Please can you help?

Sign up

Login with SSO

Let's get you signed in

Login with SSO