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January 27, 2021
Question

My banking feed is up to date , but my accountant cannot see it

  • January 27, 2021
  • 1 reply
  • 2 views
My accountants banking feed does not update ?

1 reply

Level 14
January 27, 2021

Hello Dawn65, 

 

Welcome to the community page, 

 

Can you ask your accountant to do some troubleshooting steps to see if that resolves it or not for them if it doesn't tell them to get in touch with Quickbooks? 

 

Troubleshooting steps to try 

 

clear cache and cookies

 

try in an incognito/private window

 

try a different browser 

 

try on a different network and device