Reconfirm your consent to continue seeing account updates. (381) Manage consent, leads to Something unexpected happened.

Thank you for reaching out and letting us know about the error message you’re seeing when trying to reconfirm consent, @mathias-grosse.

To start, could you share the name of the bank you're trying to reconfirm consent for? This will help me better understand the situation and narrow down potential causes.

In the meantime, I recommend logging out of your QuickBooks account and then logging back in. This can refresh your session and help resolve unexpected issues.

You may also want to try using a different supported browser to rule out any browser-specific glitches affecting the reconfirmation process.

If you’re using Starling Bank, I recommend reaching out to our Live Support Team. Our support specialists are equipped with the tools to guide you through the process seamlessly and help resolve any account-related concerns efficiently.

Here’s how:

1. Sign in to your QuickBooks account.
2. Select the Help (?) icon.
3. Scroll down to select the Contact Us button and follow the prompts.
4. You will be able to request a callback or start a live chat with an expert.

You can reach us in two ways:

For callbacks, we’re available Monday through Friday from 8:00 AM to 6:00 PM. If you prefer live chat, we’re here to help Monday to Friday, 8:00 AM to 8:00 PM, and on weekends from 8:00 AM to 6:00 PM.

If there's anything else we can help with, don’t hesitate to let us know.