Question

Reconnecting bank account

Forum|Forum|4 years ago
May 12, 2022
3 replies
11 views

Having problems reconnecting bank account. Every time I try I get “ Try again in a few hours. (580)” anyway to fix this ??

QuickBooks Self-Employed

M

MirriamM

QuickBooks Team

I'm here to help you get past the error 580 you encounter when reconnecting your bank account in QuickBooks Self-Employed (QBSE), @Jbz40.

I've checked if there's a reported issue about error 580 with the use of my tools and I haven't found any. To isolate the issue, let's try performing some basic troubleshooting.

The first thing to perform is to access your QBSE account using an incognito browser. This is to isolate if a webpage issue is causing the problem.

Check out these keyboard shortcuts:

Command + Shift + N (Safari)
Ctrl+ Shift + N (Google Chrome)
Ctrl + Shift + P (Mozilla Firefox)

From there, reconnect your bank account. If you can connect your bank using the private browsing session, go back to your regular browser and clear its cache to refresh the program. And once your transactions download, you're now ready to categorise.

To help you categorise your transactions quickly, you can create rules to speed up reviews.

Let me know in the comment section if there's anything I can help you with concerning your QBSE account. I'd be here for you. Have a great day!

J

Jbz40Author

Tried the above instructions and still can’t reconnect! Anything else I could try?

G

GeorgiaC

Level 13

Hi Jbz40, thanks for trying those steps - can we check how long you've been experiencing the error and which bank provider you're with? Please also try updating the account from a different web browser and device if you have this available 🙏

E

EmmaM

Level 10

Hello B59, Thank you for letting us know you are experiencing the same issue. Can we ask you to sign in to Lloyds and check in the 3rd party connections if you see Quickbooks multiple times if you do can you remove them and then go back into Quickbooks and try the connection again? Thanks

R

rickyt7808

Having the same issue with Lloyds bank. When I look at Data Sharing I get a response that 'the information can't be displayed due to a technical problem.' Has been like this this since the middle of May.

S

Solidariti

Hi,

I hope you're well.

I'm experiencing the same error (580) when trying to connect with my Amex credit card. I've tried all the troubleshooting techniques via your chat bot. The full message I get along with the error message is:

We're Sorry

We cannot connect to your account. Connecting with Intuit France SAS is not available in your region.

You will now be logged out of American Express account and returning to Intuit France SAS, where all use is governed by Intuit France SAS's terms and conditions and subject to its privacy and security policies and practices.

Bear in mind I'm based in the UK and so is my Amex credit card.

I've tried the incognito window, different machine - my ipad and my iphone but to no avail.

I've also been in touch with Amex and they said there is nothing wrong with their services and it will be on QuickBook's side.

Can anyone help?

DivinaMercy_N

Moderator

I hope you're doing well too, @Solidariti. I'm here to provide information about the error you're having when attempting to connect your American Express (AMEX) account to QuickBooks Online (QBO).

Currently, there's an ongoing investigation (INV-77354) about receiving an error when attempting to connect AMEX to QBO. Rest assured that our product engineers are doing everything to get this resolved as soon as possible.

That said, I highly recommend reaching out to our Customer Care team to link your account to the investigation. Once added, you'll be able to receive updates and notifications about this via email. Here's how:

Sign in to your QuickBooks account.
Select the Help (?) icon.
Scroll down to select the Contact Us button and follow the prompts.
You will be able to request a callback or start a live chat with an expert.

To ensure you'll get assisted immediately, feel free to check our support hours page.

In the meantime, you may want to manually upload your bank transactions to QBO via CSV file. Then, categorise and match them to ensure they are allocated to the correct account.

Once everything is fine, I got here a helpful guide that you can use when performing the reconciliation process in making sure your accounts are balanced: Learn the reconcile workflow in QuickBooks.

I'd love to know how this goes and feel free to leave a comment below if you have any other banking concerns. I'm always willing to lend a hand to ensure your success. Have a great day ahead.

D

dalesoden

I am having the exact same issue with my amex card linking.

Used multiple devices. No joy at all

Incognito doesnt do a thing either. Literally pulling my hair out as have a few transactions to link for a due VAT return!!

We're Sorry

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