The app on my phone won't let me upload receipts. I take the picture then it's say extracting info then it disappears. Seems to do this quite often

Thank you for bringing this to our attention, Thomas. Let’s work on some troubleshooting steps to get the receipt upload feature running smoothly for you.

First, please make sure you have a stable internet connection. Sometimes, a weak or unstable internet connection can prevent receipts from uploading successfully.

After that, let's clear the app data of your mobile device to reset it to its default state. Clearing the app's cache can help refresh your app system.

For Android Users:

1. Go to Menu ☰, then tap More Options ⋮.
2. Tap Settings, then Refresh Data.
3. Tap YES to confirm.

For iOS Users:

1. Go to Settings, then tap General.
2. Tap iPhone Storage, then tap the QuickBooks Online app.
3. Tap Offload App.

Note: This will free up the storage without deleting your app's documents and data.

If the issue persists, we recommend contacting our Phone Support team directly for personalised assistance. They can review your account in a secure environment and provide additional solutions to help you upload your receipts in the app.

Please don’t hesitate to let us know if you have any other questions or need additional assistance with QuickBooks. Feel free to leave a comment below, and we’ll be happy to help.