The save button won’t work when trying to connect my bank to the app for transactions

Hello there, Nathan.

I understand the importance of connecting your bank to keep your business running smoothly. Let’s perform some troubleshooting steps to ensure everything works.

Before we begin, could you share your bank's name or any details, such as specific error messages you’re encountering? It will help us understand why you’re unable to click the save button and offer you the appropriate solutions.

Here are the steps based on the device you're using to help improve your app's functionality:

For iOS:

1. Go to Settings, then select General.

2. Click iPhone Storage, then tap the QuickBooks Online app.

3. Select Offload App.

For Android:

1. Go to Menu ☰, then click More Options ⋮.

2. Select Settings, then Refresh Data.

3. Hit YES to confirm.

If the problem persists, uninstall and reinstall the app. This ensures you're using the latest version and fixes any bugs preventing the connection.

In the meantime, you can use a web browser to connect to your bank, so you can continue managing your business.

If you need more help with your QuickBooks tasks, reply here or create a new post. We’re here to guide you.