Time isn't importing new team member from CSV file. Any ideas? I'm using the Quickbooks template. Thanks

Hi KL39, thanks for posting on the Community

Please check the file to remove any special characters and re-try the upload by signing into QuickBooks Time via a different web browser or private browsing window. 

If you're still unable to complete the import from there, please begin a chat or contact our support team by visiting this article: How to get help with QuickBooks. Thanks!