trying to import a .csv file of old bank transactions but get an error message saying probably us, try again (which I have) and then to contact us.....

We appreciate you providing the error you received, Abhood2.

Usually, this error occurs due to incorrect mapping or formatting. Hence, I recommend reviewing your CSV file to ensure it follows the format accepted by QuickBooks.

You can create a 3-column or 4-column format with the help of this article: Prepare your CSV file for bank upload to QuickBooks.

If the file details and format are correct but the issue continues, try logging out and then logging back into your account before importing your CSV file again.

If you wish to speak with live support, please note their support hours. For QuickBooks Self-Employed, callback times are available Monday through Friday, from 8:00 AM to 6:00 PM. Live chat support is available Monday to Friday, from 8:00 AM to 8:00 PM, and on weekends, from 8:00 AM to 6:00 PM.

Feel free to reach out to us or leave your Reply in this thread for any follow-up questions. We'll be happy to assist.

@abhood2 

Try csv2qbo converter tool as a workaround.

https://www.moneythumb.com/?ref=110