Trying to reconnect a Co-op bank account, asking for password? we dont have a password and passcode from fob is not being accepted?

It's saying

Hello, Andy. 

I'd like to lay down one more solution before we conduct any investigation regarding the year-old issue from The Cooperative Bank. 

Since your attempt to call the Co-operative Bank's is unsuccessful, there's one more thing you can do to fix the issue.

You'll want to log in to your account and see if there any notifications or alerts that might've prevented you from connecting your account. 

If there are none, we'd like to investigate this further and sort this out once and for all. You'll want to contact our agents so they can look deeper into the system and see what's going on with the connection for The Cooperative Bank. 

Here's how to reach them: 

1. Click the Help menu.
2. Go to the Search tab on the small pop-up window.
3. Click the Contact Us button. 
4. In the box, enter something like "Error 390 when connecting coop bank."
5. Click the Chat with us button. 

In the meantime, you can also upload your bank's transactions manually into QuickBooks Online. This article will guide you through the process: Manually upload transactions into QuickBooks Online.

After categorising your transactions, you can start reconciling your bank account if needed. 

You can always reply here if you have more questions about managing your bank records in QuickBooks. If you have other questions like how to record a certain transaction or run a specific report, let me know. I'm here to help.