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January 17, 2023
Question

Unresolved. QBSE: Bank Accounts not displaying in Desktop but do on the App - see below

  • January 17, 2023
  • 1 reply
  • 1 view

We are delighted to be able to confirm that Investigation - 'QBSE UK – "Something unexpected happened. Try again" when accessing the manage accounts in the transactions tab - Monzo / Halifax / Lloyds / Barclays/ Etsy/ Starling/ Santander', has now been RESOLVED, and that the unexpected behaviour you were experiencing has now been corrected. Nevertheless, if you are still experiencing the unusual behaviour, please clear your browsers cache and cookies, and reattempt using an incognito window, or contact our our support team for additional troubleshooting steps

 

Still not working on Desktop, fine on the app. Have tried Firefox/Chrome/Opera and Edge and it still will not display the bank account balances, though it updates the transactions. So it's still unresolved as far as I am conerned.

1 reply

Level 13
January 17, 2023

Hi thecartoonman, if you're still receiving the message after clearing the cache on your regular browser, please begin a chat with a member of our support team quoting the reference INV-81039. They'll have the tools to put you in touch with our technicians for further investigation. 🙇‍♀️