When I am asked to reconfirm a bank account connection, on an iPad, the reconnect button does not work

I'll ensure you can reconnect and manage your finances on your iPad, Jase.

Before we proceed, could you tell me what happens when you select the Reconnect button in the QuickBooks Online mobile app on your iPad? Do you receive any specific error message, or does the button not respond in any way? This will help me check if there are similarly reported cases and guide us toward the most effective solution.

In the meantime, I suggest performing these troubleshooting steps to rule out any technical issues within the app. Let's offload it to fix corrupted or outdated files while keeping your data intact.

Here's how:

1. From your phone's settings, select Settings.
2. Next, click on General and choose iPhone Storage.
3. Select the QBO app and tap Offload App.

Furthermore, please ensure your QuickBooks Online mobile app is in the latest version. Updates include bug fixes and enhancements that could help resolve the issue of reconnecting your bank account.

If the issue persists after these steps, I recommend uninstalling and reinstalling the app. This process will fully clear any cached data causing the problem.

Additionally, I've included this resource you can check out to explore more functionalities and capabilities of the QuickBooks Online mobile app. This article provides a detailed comparison of the features supported on your iPad and other devices: Compare mobile app features.

To further support your financial management using the app, I'll share this guide for categorizing your bank transactions to ensure that your financial records are accurate and streamline your accounting process: Categorise bank transactions in the QuickBooks Online app.

It's always a pleasure to assist you, Jase. Remember, I'm always available to help you improve your mobile accounting experience. If you have questions or need further clarification with banking connectivity, reply below or create another post. I'll be more than happy to assist you.