Why can't I link my bank account to qb?

Hello, soniahannay-gmai.

When you're unable to connect your bank, please make sure to check the following:

• Open a new tab and log in to your bank's website to see if you can get in without any errors.
• Check if your account is active. An account is considered active if there’s an existing balance, or if there were transactions in the past 12 months.
• If you’re supposed to have an active account, but still unable to log in to your bank’s website, contact them directly.
• Look for missed prompts that need your confirmation (ex. terms and conditions).
• Acknowledge the prompt, then go back to your QuickBooks Self-Employed account and connect your bank again.

Here's an article for the step by step instructions: Connect bank and credit card accounts to QuickBooks Self-Employed

For the time being, you have the option to manually import your bank transactions by following the steps here: Add older transactions to QuickBooks Self-Employed.

Once you're able to connect the account, you may encounter duplicate transactions. What you can do is exclude them.

Here's how:

1. On the left panel, click Transactions.
2. Put a check mark on the duplicate transactions and select the Exclude icon.
3. Click Apply.

I have this sample screenshot for a visual guide:

Please keep me updated on how it goes. I'll be around to help you out again. Thanks.