Why haven’t my bank transactions updated since the 23rd Feb? I refresh the transaction page but it won’t move on from 4 days ago? Any ideas?

Hi, Mark. Normally, QuickBooks will automatically sync your downloaded entries once your bank account is connected. Given that this has been ongoing for 4 days already, I recommend reaching out directly to our Live Support team. They have the tools to securely access your account and conduct a thorough investigation of this unusual behaviour.

Here's how:

1. Sign in to your QuickBooks account.
2. Select the Help (?) icon.
3. Scroll down to select the Contact Us button and follow the prompts.
4. You'll be able to request a callback or start a live chat with an expert.
5. This will display current estimated wait times, allowing you to select the option that best suits your needs.

You can visit this page to view the availability of our Live Expert team and select a time that suits you best: Support hours.

You may also consider checking with your bank to see if there's any ongoing maintenance that could trigger this syncing issue on your end.

Once settled, you can then start to review and categorise your transactions to match your existing records in QuickBooks.

Feel free to reply to this post if you need further assistance.