I take it that you're trying to connect your bank. In this case, there are several reasons why QuickBooks is unable to authorise it. I'll provide the details and help you resolve the issue.
The subscription plans offer the same Online Banking features. Downgrading your plan won't affect the connection. There might be an ongoing maintenance from the bank. This can affect the connection and authorisation process, so you'll want to reach out to them for confirmation.
If that's not the case, did you encounter a specific error message during the authorisation process? This article has the steps and details on how to fix it: Open Banking connection errors.
Finally, you can start your regular bank reconciliation. I recommend reading this article for a guide about the workflow: Reconcile an account in QuickBooks Online.
I'm still open to answer any other questions you might have for QuickBooks. Just post the details here and I'll get back to this thread as soon as possible.
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