Will someone please help me? I cant connect to my lapsed accounts. I have tried multiple browsers on different devices, clearing history and cache etc.

Forum|Forum|9 months ago
September 30, 2025
1 reply
2 views

I keep getting the same error - "something unexpected happened"

QuickBooks Self-Employed

Lyn_D

QuickBooks Team

Yes, we're happy to help you get those accounts connected, @aljsk8.

Before anything else, we appreciate your efforts in trying to troubleshoot the issue.

The something unexpected happened error is a general message that usually means your bank connection needs to be refreshed. Since basic troubleshooting didn't work, I recommend checking your bank's website for any alerts, maintenance updates, or new security requirements.

If your bank confirms there are no issues, please reach out to our Live Support team. They can diagnose the root cause and walk you through the precise steps to reconnect your bank.

Feel free to reply to this thread if you have any other questions.

aljsk8Author

No bank issues - multiple bank accounts - same message

please help me get to the live help as the link you sent me just takes me to another complex webpage with no obvious way of getting "live help"

Thanks

Alex

RhoiceW

QuickBooks Team

Thanks for going back to this thread, aljsk8. I appreciate you confirming if there are any issues with your bank's website. Allow me to assist you in contacting our QuickBooks Live Support team.

They can look into why your bank account isn't connecting to QuickBooks Self-Employed and give you a clear next step.

To contact them, here's how:

Log in to your QBSE account at this link.
Click the (?) Help button.
Click Contact Us at the bottom of the page.
Describe what happens when you connect your bank.
Click Continue and then choose the Callback option.

If you have more concerns related to QuickBooks, don't hesitate to reply to this thread. We're here to help.

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