A transaction is showing up in my bank account but it is missing from quickbooks transactions. how do i get it to sync? I tried refreshing the connection in settings

Since you have refreshed everything and it seems to be working fine on your bank's end, I recommend reaching out to our live support team to review your account.

To do this, go to the Help section, select the Search tab, and type "contact support." Click on Contact Us, choose your preferred method of communication, and follow the on-screen instructions to connect with a representative.

In the meantime, you can also manually import any missing transactions. For more information, please check out this article: Manually Add Transactions in QuickBooks Self-Employed.

If you have any further questions, feel free to reach out. We're here to help you anytime.