AMEX Parent Account Transaction Link Broken Support told me it would be fixed by now and I would receive an email on progress but nothing. Is it still down for everyone?

To stay updated on your AMEX transaction issue, I recommend starting a chat or requesting a callback, ssumner1. We're unable to check here for security purposes, but I'll help connect you with our live experts.

Before we proceed, may I ask about the error message you are encountering when you link your AMEX bank transaction to QuickBooks Online (QBO)? We also aim to provide resolution to our customers to help you resolve your queries.

Alternatively, I highly recommend contacting them again for the updates. They can also assist you with a screen-sharing session to investigate the issue further.

To speak with one, follow the steps below:

1. Go to the Help icon on the top menu.
2. Select the Search tab and enter your concern. For instance, enter help.
3. Click the Contact Us button and choose between Chat or Callback to connect with us.

Please ensure to review their support hours so you'll know when agents are available.

Once everything is fine with linking your bank into QuickBooks, you can now categorize the transaction in QBO.

We're always available to help you out if you have any other concerns with your bank transactions.